Shipping & returns

Please keep your receipt/invoice for anything you buy from us. It will ensure we can help you, if you need to bring something back.

Items that are not required or of the wrong size must be returned back to us within 28 days of purchase

This is subject to the following conditions:

• You must notify us within 3 working days by post, email or telephone of your intention to do this.
• The product must be unused, with their original tags attached
• Non stock items that are specifically ordered in will be subject to a 25% restocking fee
• We reserve the right to refuse a return or to require proof of identity

Please note that you are responsible for any return postage.

Where you are requiring an exchange we will charge you the postage & packing costs of sending the replacement. Large items such as kayaks and paddles may incur a higher charge that will be agreed with you. Payment for this must be provided before we send out the replacement item. This charge does not apply if you collect the replacement goods from our store.

For international orders the charge will vary depending on the current cost of delivery to that country. For an accurate price please contact us before returning the item.

In the case of warranty returns this charge will be waived as long as the returned goods are clean and free from dirt to comply with current Health and Safety Regulations.